Customer Service

Customer Service Advisor (JT5280) – Temporary (12 weeks) – Central Bath – £8.50 per hour

We have an exciting opportunity for a candidate to join our client based in Central Bath. Due to the client’s advancement into new markets and campaigns they will be running, we are looking for proactive and driven candidate to join them on a temporary basis. The assignment will be renewed week by week, however has the possibility of becoming permanent for the right candidate.

The Position:

There are a number of different aspects to this role due to different stages of each campaign. Initially, the candidates will be taking incoming calls from clients and taking messages and booking appointments for call backs. The role holder will then be responsible for making these call backs, at the agreed time and directing them to the right contact within the business. There will also be an administrative focus on this position and candidates will be assisting other departments as and when required, helping them to meet their objectives

Applicants must have experience of working within a customer facing position with a focused and can do attitude. Administration experience is pivotal for this role and a high level of communication and customer service skills are essential. These positions will be renewed on a week by week basis with the opportunity of becoming permanent.

The hours for this position can vary depending on the stage of each campaign.

Hours: Monday to Friday (some weekends will be required)

9.00am – 5.00pm

11.30am – 7.30pm

12.00pm – 8.00pm

Inbound Sales Advisors (JT5238) – Various Start Dates – North Bristol – £6.75 per hour (rising to £9.58 after 12 weeks)

Our established and growing company in North Bristol are performing a recruitment drive and looking for confident and capable candidates to become part of their Customer Service division.  These positions are on a long term temporary contract.

You will be working within an inbound call centre environment assisting customers with renewal claims, upselling breakdown cover and achieving customer satisfaction. Customer service experience is paramount for these positions. Each candidate must complete a 5 week training programme in which no holiday can be taken, this is not negotiable.

This is a fantatsic opportunity to join a dynamic and driven firm who are moving from strength to strenth. The benefits and bonus’s available are brilliant, you can earn up to £700 extra per month in bonus!

Hours: 35 per week based over 5 days out of 7. Shifts range between 8.00am – 9.00pm, Saturday 9.00-6.00pm and Sundays 10.00am-4.00pm

Parking is free!

Team Supervisor (JT5211) – Mat Leave – Central Bristol – £19 – 24k

We are looking for a bright and capable team supervisor to join our client’s mortgage enforcements team, based in central Bristol. The team supervisor will be responsible for the caseload of a team, ensuring that work is carried out efficiently and within the relevant service standards.

Responsibilities of the role:

• Manage and supporting the team on a daily basis, closely monitoring work levels and resources within the team, reviewing all cases

• Ensure audit results are communicated clearly

• Produce and analyse various reports

• Identify areas of risk, suggesting necessary improvements and helping to implement them

• Ensure that all team members have monthly performance reviews, involving management when appropriate with any issues

• Attend meetings with clients and management, attending relevant training when required

• Arrange training needs for members of staff, internally or externally

• Hold regular team meetings and appraisals, keeping the team up to date with developments and performance

• Ad hoc duties, helping the team to achieve their goals

It is essential that the successful candidate will have previous experience in collections or recovery, ideally within a mortgage or a regulated financial services environment. This experience would have been gained within a professional services organisation. The candidate will also have previous people management/supervisory experience and a previous background of working within a volume caseload environment. Good literacy and numeracy skills are essential, along with excellent attention to detail and the ability to prioritise own workload. Confident communication skills, including a professional telephone manner will be required and applicants must be client focused with a conscientious, ‘can-do’ attitude.

Call Centre Advisors (NP555) – North Bristol – Salary Dependent On Role

Our client is an established insurance provider who is expanding rapidly into new markets. They are looking for a variety of call centre advisors to work in a very friendly environment where training is taken seriously and personal development is consistent.

There are both Inbound and Outbound Sales Advisor roles available along with Customer Service Advisor opportunities.

A confident approach along with excellent customer service and communication skills are essential. Previous call centre experience is desirable for the inbound roles and essential for the outbound and customer service advisor roles.

** Please note when applying for this position that the location is not well supported by public transport and that the most recent 5 years of employment will need to be reference checked **

There is a good benefits package including an annual bonus, holiday and on-site car parking etc. The ideal candidate will be offered job security, comprehensive training and excellent opportunities for progression. There are full-time and part-time vacancies available, the hours and salaries are as detailed below:

Inbound – £14-£16k doe with potential to earn £25k plus. Hours 37.5 per week (Monday-Friday 8am-8pm) and weekend work on a rota basis.

Outbound – £16-17k doe (OTE £24k). Hours 37.5 per week (Monday-Friday 8am-8pm) and weekend work on a rota basis.

Customer Service Advisor – £16-18k doe. Hours are 37.5 per week (Monday-Friday 8am-7pm) and one in three Saturdays.

Mortgage Handler (J5131) – 6 months (FTC) – Central Bristol – Salary circa £14.5-17k + benefits

Our successful client based in the city centre is looking to recruit a mortgage handler to work with the company’s’ clients. The role will be working closely with the companies customers, ensuring that different situations are fully understood and working forward to find suitable solutions.

Key Responsibilities will include:

• Negotiating settlements and monitoring payment arrangements

• Completing Security checks

• Working through the key stages set by the company for handling all claims

• Establishing and maintaining contact with the borrowers and account information.

• Handling all queries raised by clients and borrowers

• Updating the database

• Provide accurate and relevant information to all internal and external contacts

The company are looking for a candidate who has a strong background in large volumes of outbound & inbound calls, ideally with previous experience of claims handling in a professional environment. A high standard of communication skills are essential as well as excellent IT skills including Outlook, Word and Excel. We are looking for a pro-active and positive candidate who will be able to continue and uphold the professional standards of this company.

Hours are shift patterns between 9.00am-8.00pm