Customer Service

Mortgage Handler (J5374) – 6 months (FTC) – Central Bristol – Salary circa £14.5-17k + benefits

Our successful client based in the city centre is looking to recruit a mortgage handler to work with the company’s’ clients. The role will be working closely with the companies customers, ensuring that different situations are fully understood and working forward to find suitable solutions.

Key Responsibilities will include:

• Negotiating settlements and monitoring payment arrangements

• Completing Security checks

• Working through the key stages set by the company for handling all claims

• Establishing and maintaining contact with the borrowers and account information.

• Handling all queries raised by clients and borrowers

• Updating the database

• Provide accurate and relevant information to all internal and external contacts

The company are looking for a candidate who has a strong background in large volumes of outbound & inbound calls, ideally with previous experience of claims handling in a professional environment. A high standard of communication skills are essential as well as excellent IT skills including Outlook, Word and Excel. We are looking for a pro-active and positive candidate who will be able to continue and uphold the professional standards of this company.

Hours are shift patterns between 9.00am-8.00pm

Call Centre Advisors (NP555) – North Bristol – Salary Dependent On Role

Our client is an established insurance provider who is expanding rapidly into new markets. They are looking for a variety of call centre advisors to work in a very friendly environment where training is taken seriously and personal development is consistent.

There are both Inbound and Outbound Sales Advisor roles available along with Customer Service Advisor opportunities.

A confident approach along with excellent customer service and communication skills are essential. Previous call centre experience is desirable for the inbound roles and essential for the outbound and customer service advisor roles.

** Please note when applying for this position that the location is not well supported by public transport and that the most recent 5 years of employment will need to be reference checked **

There is a good benefits package including an annual bonus, holiday and on-site car parking etc. The ideal candidate will be offered job security, comprehensive training and excellent opportunities for progression. There are full-time and part-time vacancies available, the hours and salaries are as detailed below:

Inbound – £14-£16k doe with potential to earn £25k plus. Hours 37.5 per week (Monday-Friday 8am-8pm) and weekend work on a rota basis.

Outbound – £16-17k doe (OTE £24k). Hours 37.5 per week (Monday-Friday 8am-8pm) and weekend work on a rota basis.

Customer Service Advisor – £16-18k doe. Hours are 37.5 per week (Monday-Friday 8am-7pm) and one in three Saturdays.

Full and Part time Customer Service and Customer Sales vacancies (NP5038) – North Bristol

This highly successful and independent company based in North Bristol is growing extensively and has big plans for 2012! In order to achieve these growth plans they are looking to recruit both full and part time customer service and customer sales staff.

This is an opportunity to join a company offering long term careers and personal development. If you have previous call centre experience and are looking for the next step, this is an ideal opportunity for you!

As a sales advisor you will be taking inbound calls from potential customers to provide them with an insurance quote and advising them of additional products that might be suitable. As a Customer service advisor you will be required to take calls from customers answering queries regarding existing policies.

Part time hours can be flexible but successful applicants would need to be available on a Saturday morning or every other Saturday. Full time hours will be on a set shift pattern and candidates need to be available for one in three Saturdays.

**Please note when applying for this position that the location is not well supported by public transport and that the most recent 5 years of employment will need to be reference checked**

Customer Service Advisor (NP5038A) – Permanent – North Bristol – Salary £16-18k per annum

Our client is an established insurance provider who is expanding rapidly into new markets. They are looking for Customer Service Advisors to join their busy team, working in a very friendly environment where training is taken seriously and personal development is consistent.

The successful candidate will be taking inbound calls providing excellent customer services. Previous experience within a financial service or call centre environment is essential. This is a varied role requiring dedication, flexibility and a positive, pro-active attitude.

Requirements of the role are:

* Proven excellent customer service and communication skills

* A confident approach

* An enthusiastic, positive and professional attitude

* A driving license may be required depending on where you live

* Previous financial services or call centre experience is essential

**Please note when applying for this position that the location is not well supported by public transport and that the most recent 5 years of employment will need to be reference checked**

Salary: £16,000 to £18,000 dependant on experience. There is a good benefits package including an annual bonus, holiday and on-site car parking etc. The ideal candidate will be offered job security, comprehensive training and excellent opportunities for progression. Hours are 37.5 per week, 9am – 5.30pm or 9.30am – 6pm and one in three Saturdays.

Inbound Sales Advisor (NP5040) – North Bristol – £14-16k basic + bonus

Our client is an established insurance provider who is expanding rapidly into new markets. They are looking for a variety of Sales Advisors to work in a very friendly working environment.

The successful candidate will be required to take some inbound calls providing excellent customer services. Outbound calling will also be made to customers who have already made online enquiries. Some administration and other ad-hoc duties will be required. This is a varied role requiring dedication, flexibility and a positive, pro-active attitude.

Requirements of the role:

* Proven excellent customer service and communication skills

* A confident approach

* An enthusiastic, positive and professional attitude

* A driving license may be required depending on where you live

**Please note when applying for this position that the location is not well supported by public transport and that the most recent 5 years of employment will need to be reference checked**

Salary: £14,000 to £16,000 dependant on experience. Fantastic earning potential for £30k plus, with excellent career prospects. There is a good benefits package including an annual bonus, holiday and on-site car parking etc. The ideal candidate will be offered job security, comprehensive training and excellent opportunities for progression. Hours are 37.5 per week (Monday to Friday) and weekend work on a rota basis.